Privacy Policy
We periodically update this Privacy Notice to ensure you are consistently informed about how we collect, store, and manage your Personal Information. Please review this Privacy Notice in conjunction with our Terms of Use and any other related documents to help you make well-informed decisions about sharing your Personal Information with Fast-shop.
In this Privacy Policy, the terms “Personal Information,” “Personal Data,” “Data,” and “Non-public Personal Information (NPI)” all refer to the personal information of identifiable individuals and may be used interchangeably.
This Privacy Policy applies to any living individual providing Personal Information to Fast-shop. For the purpose of this policy, we will use the terms "You" or "you."
Who are Fastshop?
Fastshop is a leader in providing cloud POS. We act as the “data controller” for our customers, employees, and partners. For Data Subjects using the POS systems we provide to our customers, we are a “data processor”.
If you are in countries other than Australia, Canada, Mexico, Spain, USA and New Zealand references in this policy to Fast shop are to Fast shop(UK) LIMITED which is a company registered in England and with its registered address at 61 Planetrees Road, Bradford, BD4 8AE.
Our registration with the ICO and all of our data protection practices are aimed at ensuring we provide all of the protection required under Data Protection Legislation to your Personal Information. This Privacy Notice is designed to inform you how we do that in a clear and concise fashion. If you have any questions about our data handling practices or require assistance in understanding this notice, please contact us via the details given in the "how you can contact us" section below.
What personal data do we collect from or about you?
As a general summary, we collect personal information to enable us to provide You with the services we offer and to contact you about other products, promotions, services, offers and advice we think you will like. We will contact you with updates about your order and enquiries and we will also send you surveys from time to time to help us improve the service we offer.
Specifically, we collect information as follows:
When using our Website
Whilst you can use the Website without giving out Your personal data, once You contact us via the Website or upload user information, FAST-SHOP collects information about you, which may include:
- Your name;
- Address;
- Email address; and
- Telephone numbers (including mobile)
We may also collect technical information about you when you visit the Website. This information may include:
- the Internet protocol (IP) address used to connect your computer to the Internet;
- Your browser type and version;
- time zone setting; and
- operating system and platform, and browser plug-in types and versions
- Information about your visit(s) to the Website may also be collected. The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website
We assume that when using our Website, you will enter via our homepage which contains links to our various policies and procedures.
When you have registered interest in our services
If you have provided Your request for further information about our services to one of our trusted partners, we will seek sufficient personal information about You to allow us to contact you and reply to Your inquiry, such as:
- Your name;
- email address;
- business or home address;
- telephone number; and
- Social Handles
You always have the right to opt-out of receiving marketing information from FAST SHOP at any time. If you have chosen to subscribe to our marketing information, we will collect the minimum contact information required to provide you with our newsletter, offers, and updates including:
- Your name;
- email address;
- telephone number
- Free Trial User - Analysis
When You purchase our POS system services
We may need to collect and use your personal information to create an account for the business requesting our services. This will always be collected directly from You and may include:
- Your name;
- Postal address;
- Invoicing details/address;
- Information regarding the services You request;
- Supplementary information You provide us about Yourself when contacting us;
- Email address; and
- Telephone numbers (including mobile)
When you use our Products
When using our products, you may need to log in to our back office. We use cookies to establish how you use the system. These cookies allow us to establish which device is using our system and provides functionality. If you disable cookies, as explained in our cookies policy, you will be able only to experience basic functionality limited to being able to log in and out.
When you contact our customer suppor
During Your customer support interactions we may collect the following information from You:
- Account Number;
- Your name;
- Work contact details (email address and telephone number);
- Professional information (business role and responsibilities); and
- Information regarding the services you request
as well as any additional information you choose to volunteer to us. We will only retain the information required to provide you with the support you request.
Where a remote service is provided to resolve a service issue, we will record the session for internal use only, so we have a record for further support or to use it as the basis of further resolution.
When you sign up to Fast shop Payments
Fast shop Payments has its own onboarding procedures, where you will be required to provide such personal and business information that allows us to operate our payments systems, undertake money-laundering compliance and comply with the requirements of scheme owners such as VISA and Mastercard. Fast shop Payments has its own terms and conditions with links to the requirements of the scheme owners and the requirements of the bank that we use to facilitate and host the service. We will process your information in order to carry out the legal requirements compliance requirements above and, once onboarding is complete, in order to fulfil the contractual obligations which we and you have to each other. Personal Information will be deleted 6 years after you cease to use Fast shop Payments.
Please note that Fast shop is not a bank and our Payments solution is provided by a third party facilitating bank.
Marketing our products and services to you
Once you register for our services, we will primarily communicate with you via email. For marketing emails, we will seek your consent before sending them, and you can unsubscribe at any time by clicking the “unsubscribe” button or by emailing us at the address provided below.
Occasionally, we may send postal marketing materials related to products and services from us or trusted partners that we believe could benefit your business. To do so, we will work with a professional mailing service and share your business contact information. You can opt out of receiving such marketing materials by contacting us via email.
You are not required to opt-in to any marketing communications. At any time, you can opt out of these data uses by emailing. We will retain your information only for as long as necessary.
Recording of telephone calls
We routinely record telephone calls as our sales are often undertaken by telephone and we need to record so we and you can establish the contents of any contractual arrangements we have made with you. We will also record calls with customer support so we can show whether we have dealt with any issues raised and for training and quality purposes. Call recordings are automatically deleted from our system after a rolling 365 days.
If you fail to provide us with Personal Information
You always reserve the right to withhold Your personal information, but this may considerably affect and limit how we provide our services
Where we need to collect personal data by law, or under the terms of a contract we have with You and You fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service You have with us but we will notify you if this is the case.
What do we do with the information we collect
We will only ever use your personal information when allowed to by law and always under a documented lawful basis for processing.
We may use your personal information:
- to assess Your suitability for any particular service;
- to create an account for our services;
- to manage service cases as and when they arise;
- to process order requests for our services;
- to process repeat payments for services You have purchased;
- to give you information that You request from us and to improve our services;
- to notify you about changes to our services;
- to allow us to operate the Website efficiently;
- to comply with the requirements of payment scheme owners such as VISA and Mastercard;
- any relevant troubleshooting, testing or statistical analysis as appropriate; and to keep the Website secure
We may, where we have obtained your permission, also use the information collected to:
- Provide you with information about our services that we offer via promotional emails;
- keep you up to date with features on the Website; and
- permit selected third parties to provide you with information about goods or services we feel may interest You (a list of such third parties are available on request).
Lawful basis of processing
At Fast shop, we ensure that there is a lawful basis, as defined under the UK Data Protection Act 2018 and GDPR, for all the Personal Information we process.
We will only process your data for as long as we have a valid lawful basis to do so. Typically, this is to provide you with the contractual services you've requested from Fast shop, or if you have granted us consent to process your data for other purposes.
If we process your data based on our legitimate interests, we will always inform you of these interests and your right to object to such processing.
If you request access to your Personal Information under the rights provided by Data Protection Legislation, we will clearly inform you of the lawful basis under which we process your data.
How do we protect your personal data
We take our security obligations very seriously and constantly monitor for breaches and potential weaknesses.
When we collect information about you, we also make sure that our information is protected from unauthorised access, loss, manipulation, falsification, destruction, or unauthorised disclosure. This is done through appropriate technical measures. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Information only for those employees who require it to fulfil their job responsibilities. Our staff are subject to obligations of confidentiality in their contracts of employment.
However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.
Sharing Your information with others
However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.
1. To staff members in order to facilitate the provision of goods or services to you;
2. To third-party companies in order to facilitate the provision or delivery to you of goods or services, apps, or payment services;
3. To our affiliated entities to support internal administration;
4. To IT software providers that host our website and store data on our behalf;
5. To mailing companies when we run postal marketing campaigns (save where you have opted out);
6. To analytics and search engine providers that assist us in the improvement and optimisation of the Website;
7. To professional advisers including consultants, lawyers, bankers, and insurers who provide us with consultancy, banking, legal, insurance, and accounting services;
8. To debt collection agencies in the event that we have a business need to recover unpaid invoices;
9. To HM Revenue and Customs, regulators, and other authorities in your local jurisdiction who require reporting of processing activities in certain circumstances;
10. In response to subpoenas for information;
11. If Fast shop is acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets. We would process Your Personal Information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If You object to our use of Your Personal Information in this way, the relevant seller or buyer of our business may not be able to provide services to You.
12. We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties including scheme owners such as VISA and Mastercard where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation (whether statutory or by court subpoena), or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
13. To card payment providers in order to deal with any queries raised by you directly to those providers concerning any purchases from FAst shop , including refunds and chargebacks.
If and when we share your data with third parties on a commercial basis, we always do so under a written agreement governing how your data must be processed and protected.
Our obligations under Data Protection Law and your options to control your Personal Information
If you are an individual (rather than a Limited Company), you have certain rights concerning any Personal Information we hold about you. Should you wish to access your Personal Information, you can submit a formal request by contacting Fast shop. We will respond within the required 30-day period, unless we are entitled to extend this timeframe under specific circumstances.
The information you request must pertain to you or to another individual for whom you have the authority to act. Fast shop will need to verify your identity before disclosing any details regarding the data we hold. If you cannot provide sufficient proof of identity, Fast shop reserves the right to deny your request for access to your Personal Information.
The rights you possess regarding the Personal Information we hold about you are as follows:
- the right to rectify any inaccuracies in the information we hold;
- the right to the erasure of information in specific circumstances;
- the right to request the transfer of your information to another controller; and
- the right to object to or restrict processing in specified circumstances.
If you have granted us consent to process your personal information, and we are processing it based solely on that consent, you have the right to withdraw your consent at any time as outlined in the section below. We are dedicated to honoring your preferences, and upon receiving your request to withdraw consent, Fast shop will immediately stop processing the relevant information.
To withdraw your consent or access any information we hold on your behalf, you can contact us at [email protected]. We will always process your request within one month. .
Updates to this Privacy Notice: We may update this Privacy Notice at any time to ensure it accurately reflects how we collect, use, and protect your Personal Information.
Please review this notice periodically to stay informed of any changes to our practices. The "Last updated" section below will indicate the date of any updates. We will make reasonable efforts to notify all current clients about any changes through email and will post an announcement on our website's homepage
The Gramm-Leach-Bliley Act (GLBA) (US customers only)
We do not consider ourselves a financial institution and the financial products that we market are provided by other organizations. Nonetheless, our data protection standards meet the criteria set by GLBA and we aim to meet its obligations. In particular:
- we safeguard and monitor customer records and information.
- we create and maintain effective risk assessments.
- We identify, implement and audit specific internal security controls that protect this data.
We will typically share your NPI as set out elsewhere in this privacy policy. Particularly with affiliated payment services providers (so that you can make payments through using our hardware) or companies with which we have a specific contractual relationship with. These are limited to a small number and we consider they add to the overall service options for You.
You may at any time opt-out of us providing your NPI to non-affiliates. Please contact us as set out below.
How do we use cookies?
This Website uses cookies to help us recognize different users of the Website and to provide users of the Website with a good experience when using it. Please see our Cookie Policy for further information.
How can you contact us?
Please contact us at [email protected] if You have any questions, comments, or requests regarding this Privacy Policy.